Win A Fresh Start with McCain & Defy

Terms and Conditions for the Defy and McCain “Win a Fresh Start” Promotion

The name of the Promotion is “Win a Fresh Start”.

The Promotion commences 1 December 2019 and ends 26 January 2020.


  1. Entrants

1.1. Any person participating in this promotion (“Promotion”) does so on acceptance of these terms and conditions (“Terms and Conditions”).

1.2. Defy Appliances (Pty) Ltd (“Defy”), McCain Foods SA (Pty) LTD, and their subsidiaries are collectively referred to as the “Promoters” in respect of the Promotion for purposes of these Terms and Conditions.

1.3. The Promotion will run from 1 December 2019 – 26 January 2020, after which date the Promotion will automatically lapse and no further Rewards will be awarded.

1.4. This Promotion is open to all South African residents and persons of the age 18 years or older, except the employees and their immediate families of the Promoters, the Promoters’ advertising and promotion agencies, associated companies, and outlet owners and staff.


  1. Reward

2.1. One of two kitchen makeovers to the value of R100 000 each. The R100 000 value will be apportioned in the following way;

2.1.1. R40 000 to be spent on DEFY appliances, including delivery at recommended retail prices,

2.1.2. R60 000 to be paid in cash to be used by the winner on kitchen renovations.

2.2. One hundred and Ten weekly prizes which are limited to,

2.2.1. five winners per week winning their share of cash worth R2 000 each and

2.2.2. five winners per week winning their share of Defy appliances worth R2 000 each.


  1. Promotion

3.1. In order to qualify, consumers must buy any Defy fridge or freezer OR any two McCain Frozen Products.

3.2. Only one claim per purchase is allowed.

3.3. All entries over the campaign period will be included in the final draw.


  1. The Entry Mechanism

4.1. In order to enter the Promotion, consumers must purchase any Defy refrigerator and/or freezer OR any two McCain Frozen Products during the promotional period.

4.2. Participants must then dial *120*1042# and follow the prompts.

4.3. Participants must retain till slips as proof of purchase.

4.4. Proof of purchase must clearly show purchase details (appliance bought, amount, and date of purchase).

4.5. No entries by post or any other form will be accepted.

4.6. USSD line costs R0.20 per 20 seconds.

4.7. The consumer’s entry will be withdrawn if any goods purchased in connection with the Promotion are returned by the consumer before the competition entry data file is extracted for purposes of doing the draw.


  1. Redemption

5.1. R100 000 Kitchen

5.1.1. Winners of the R100 000 kitchen makeovers must spend R40 000 on DEFY appliances including delivery and will be reimbursed in the following ways, Producing receipts to the value of R40 000 for DEFY appliances, that will be reimbursed by DEFY OR, Winners submit their appliance wish list, pricing, and retailer of choice to DEFY, and DEFY will deliver the appliances to the customer.

5.1.2. R60 000 Cash Portion To be paid in cash to the winner, to be used as the winner deems fit on kitchen renovations. Rewards cannot be exchanged for an alternative Reward, and no negotiations will be entered into. The Promoters reserve the right to replace the offer with one of equal or greater value.


5.2. R2 000 share of DEFY appliances

5.2.1. Winners will select one of the following DEFY small domestic appliance bundles that are valued at R2000 each.

5.2.2. Rewards cannot be exchanged for an alternative Reward, and no negotiations will be entered into.

5.2.3. The Promoters reserve the right to replace the offer with one of equal or greater value.

Bundle 1


Coffee Machine






Kettle - Stainless Steel




Bundle 2


Vacuum Cleaner


R1 100

Steam Iron

SI 8059 A1 1750W STEAM IRON


Kettle - Red




Bundle 3


Sandwich Maker



Hand Blender Set

HB 7753 X Hand Blender Set Inox



CH 7402 X Chopper Inox


Glass Kettle




5.3. R2 000 share of cash

5.3.1. To be paid in cash to the winner, provided the winner provides proof of banking details as requested

5.4. Winners shall be notified by Defy (or a Defy partner) via telephone and/or email. Participants must therefore ensure that the Promoters have their correct, updated details. If the winner cannot be contacted after sending three emails and/or three phone calls on three consecutive business days, the prize will be forfeited and a redraw will take place. Should this occur the winner shall have no claim against Defy.

5.5. Winners only have 7 working days (from the time they are contacted) to supply proof of purchase and other details. In the event that their details are not provided within this time frame, a new winner will be drawn.

5.6. Prize money and prizes may take between 14 – 21 working days to be awarded to winners.


  1. General terms

Without detracting in any way from the Promotion Rules, the following general provisions shall be applicable to these Rules.

6.1. The Promoters of this Promotion will interpret the Rules in their sole discretion and reserve the right to amend the Rules at any time in accordance with the provisions contained in these Rules.

 6.2. By entering and participating in the Promotion, consumers agree that the Promoters may collect and process their personal information for purposes of this Promotion.

6.3. Consumers’ details may be displayed on the website at

6.4. The Promoters, their directors, members, partners, employees, agents, consultants, and any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with this Promotion and their spouses, life partners, parents, children, siblings, business partners or associates are not eligible to participate in or enter this Promotion.

6.5. In the event of a dispute, the decision of the Promoters will be final and binding and no correspondence will be entered into. In this regard and for further clarity, the Promoters shall be entitled to deal with such disputes (or any failure by entrants to follow the rules) in their sole discretion, including that the Promoters shall be entitled, in addition to any other rights which the Promoters may have in terms of these rules, to immediately disqualify entrants from this Promotion.

6.6. By entering the Promotion and/or accepting any Reward, the consumers, users and/or winners hereby indemnify, release and hold harmless the Promoters (including their subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors (the “Promoters parties”):

- From and against any actions, claims and/or liability for injury, loss, damage, expense, claim or damages of any kind resulting in whole or in part, directly or indirectly, from participation in the Promotion, and/or the use, acceptance or possession of a Reward, and/or participation (or non-participation) in a Reward-related activity.

6.7. Consumers who, in the Promoters’ sole determination, act unlawfully, fraudulently, in breach of these Rules or otherwise dishonestly may be disqualified from participating in the Promotion and shall not be eligible to receive any Reward.

6.8. Additional to any other rights contained in the Promotion rules, the Promoters reserve the right to terminate the Promotion at any time with immediate effect. If this is the case, the Promoters will provide a notice on the website and it shall be the responsibility of entrants to review such website in this respect. In such event, all consumers hereby waive any rights which they may have against any of the organiser parties and acknowledge that they will have no recourse or claim of any nature against the organiser parties.

6.9. The Promoters are not liable for any technical failure that may result in an entry not being successfully submitted. Any Reward is accepted by a recipient at his/her own risk and the Promoters are not liable, at any time, for any defect in the Reward.

6.10. The duration of this Promotion may also be extended or curtailed at the sole discretion of the Promoters. If this is the case, the Promoters will provide notice of this on the website.

6.11. The Promoter will not be held liable for any harm or consequential loss as a result of use of the Reward.

6.12. If the consumer/s fail/s to comply with any of these rules or the terms of acceptance of the Reward/s, or if the consumer/s unreasonably refuse/s to sign the entrant/s declaration and supply acceptance form, the consumer/s will be disqualified and will forfeit the Reward.

6.13. The right of admission into the Promotion rests solely with the Promoters.


  1. Exclusions and other important terms

7.1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the Promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).

7.2. By entering the Programme in accordance with its terms, Participants acknowledge that the Programme will be managed in accordance with the provisions of the CPA. Qualifying participants undertake to expeditiously do all things necessary to enable the Promoters to comply with their obligations under the CPA including, but not limited to, providing such personal information as may be required in order to facilitate handing over the reward.

7.3. These Terms and Conditions shall be governed by the laws of the Republic of South Africa.